Oracle 1Z0-1064-21 : Oracle B2B Service 2021 Implementation Essentials
- Exam Code: 1Z0-1064-21
- Exam Name: Oracle B2B Service 2021 Implementation Essentials
- Updated: Oct 21, 2026
- Q & A: 78 Questions and Answers
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Oracle 1Z0-1064-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Productivity and Automation | 12% | - Macros and Shortcuts - Workflows and Rules |
| Knowledge Management | 15% | - Article Management and Search - Integration with Service Requests - Knowledge Base Setup |
| Service Request Management | 25% | - Categories, Types, and Statuses - Assignment Rules and Queues - Service Request Lifecycle |
| Security and Access Control | 8% | - Data Security - Roles and Privileges |
| Entitlements and Service Level Agreements | 20% | - Milestones and Escalations - Coverage and Entitlement Setup - SLA Configuration |
| Digital Customer Service | 20% | - DCS Application Architecture - Templates and Layouts - Customization and Components |
Oracle B2B Service 2021 Implementation Essentials Sample Questions:
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
- A. Time Period
- B. Available
- C. Duration
- D. Interval
- E. Start/Stop
Correct Answer: C 🗳️
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?
- A. Theteam members have not established the e-mail feature on the Offerings page.
- B. The environment was not provisioned correctly and the service module is missing.
- C. There are no specific e-mail tasks available.
- D. The team members don't have the Email Administrator Role provisioned.
Correct Answer: A 🗳️
Which two options are true about role synchronization for Digital Customer Service (DCS)?
- A. is required for every DCS instance
- B. also synchronizes userIDs and passwords between DCS and Engagement Cloud
- C. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
- D. is real time
Correct Answer: A,D 🗳️
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?
- A. It does not require matching passwords between Engagement Cloud and DCS.
- B. It enablesanonymous users to search the DCS knowledge base.
- C. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
- D. It is configured exclusively via the Engagement Cloud Security Console.
Correct Answer: B,D 🗳️
Which three types of data are included in the interaction associatedwith a normal call flow?
- A. Start time of the call
- B. Contact name
- C. Channel
- D. Service Request create date
- E. Agent name
Correct Answer: B,D,E 🗳️
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