SAP C_BCSCX_2502 : SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions

  • Exam Code: C_BCSCX_2502
  • Exam Name: SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions
  • Updated: Oct 23, 2026
  • Q & A: 32 Questions and Answers

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SAP C_BCSCX_2502 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2
  • Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3
  • Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

Reference: https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions:

Question #1

Which application would you recommend to manage the customer consent and preference lifecycle?

  • A. SAP Sales Cloud Version 2
  • B. SAP Commerce Cloud
  • C. SAP Customer Data
  • D. SAP Emarsys
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

  • A. Hire to Retire
  • B. Source to Pay
  • C. Lead to Opportunity
  • D. Opportunity to Quote
  • E. Quote to Order
Reveal Solution  Discussion  0

Correct Answer: C,D,E  🗳️

Question #3

Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

  • A. Advanced Segmentation
  • B. Automation Programs
  • C. Web Page Creation and Generation
  • D. Smart Analytics
  • E. Processing Leads and Opportunities
Reveal Solution  Discussion  0

Correct Answer: A,B,D  🗳️

Question #4

Which of the following actions can you perform in SAP Customer Data Cloud?

  • A. You can migrate data using the Data Workbench.
  • B. You can record all master data (customer, products, organization) in a central database.
  • C. You can analyze customer preferences for communication.
  • D. You can manage customer segments.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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