Huawei H21-287_V1.0 : HCSP-Presales-Service(AICC) V1.0
- Exam Code: H21-287_V1.0
- Exam Name: HCSP-Presales-Service(AICC) V1.0
- Updated: Oct 01, 2026
- Q & A: 132 Questions and Answers
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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| AI Contact Center (AICC) Solution Overview | - Core value and industry scenarios - AICC architecture and components |
| Presales Service Process | - Customer requirement analysis - Solution positioning and design |
| Operation, Maintenance and Optimization | - System monitoring and troubleshooting - Performance optimization principles |
| AICC Solution Design and Deployment | - Integration with enterprise systems - System deployment architecture |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
A customer wants to use AI for real-time agent assistance, providing on-screen suggestions during a call. This requires low-latency analysis of the live audio stream. Which architecture is most suitable?
- A. Integrate a local, on-premises AI processing engine that can analyze the audio stream in near real-time.
- B. Use the IVR's speech recognition engine to transcribe the call live.
- C. Send the audio recording to the cloud AI service after the call ends.
- D. Rely on the agent to manually request suggestions by clicking a button.
Correct Answer: A 🗳️
In the context of AICC high availability, what is the difference between "N+1" and "1+1" redundancy models?
- A. 1+1 provides better performance, while N+1 is more cost-effective.
- B. N+1 provides one spare component for N active components, while 1+1 is an active-standby pair.
- C. They are identical and can be used interchangeably.
- D. N+1 is for software, 1+1 is for hardware.
Correct Answer: B 🗳️
Which AICC component would be extended or integrated with to create a custom real-time dashboard showing business-specific Key Performance Indicators (KPIs)?
- A. The agent's UAP client.
- B. The network switch.
- C. The CMS reporting database via ODBC/JDBC connections.
- D. The IVR media server.
Correct Answer: C 🗳️
Which AICC architecture pattern is most resistant to a "split-brain" scenario in a high-availability cluster?
- A. Using a single quorum disk witness.
- B. Manual intervention by an administrator.
- C. Implementing a third-party witness service or a tie-breaker node in a separate fault domain.
- D. Relying on the network heartbeat alone.
Correct Answer: C 🗳️
What is the critical security risk if the AICC UAP is deployed as a web application without enforcing HTTPS
/TLS encryption?
- A. Call recording functionality will be disabled.
- B. The IVR prompts will not play correctly.
- C. Agent login credentials and customer data transmitted could be intercepted.
- D. Voice quality may be reduced.
Correct Answer: C 🗳️
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