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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

A) If a contact record does not exist, creating a contact record as captured by an agent from customers
B) Allowing an agent to switch between workspaces by clicking the "Select Workspace" button
C) Capturing all incident-associated CO data from customers
D) If a contact record exists, loading details from the contact found in the incident workspace
E) Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier

2. Which five practices deliver maximum reporting performance?

A) Providing values for runtime filters
B) Filtering on expressions and not on simple columns
C) Providing default values for runtime filters
D) Filtering on standard fields that are indexed
E) Using the complex expression operator instead of the like operator
F) Configuring many-to-many joins
G) Using outer joins rather than inner joins when possible
H) Using the like operator instead of the complex expression operator
I) Using index custom fields as filters
J) Using fixed filters whenever possible
K) Filtering on simple columns and not on expressions

3. What would you use for repetitive text with a single point of maintenance for any changes to the text?

A) Custom object field
B) Variable
C) Custom field
D) Merge field

4. Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A) Broadcast survey
B) Website link survey
C) Transactional survey in rules
D) Polling survey

5. Which two are non-CRUD operations?

A) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
B) ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
C) UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
D) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
E) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
F) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);

Solutions: