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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.

A) 30
B) 50
C) 100

2. Which statement is a value proposition of Avaya IP Office Contact Center? (Select one.)

A) It can host both outbound campaigns and communication, as well as self- service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
B) It allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
C) It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.
D) It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.

3. Which are four business attributes where you should propose Avaya Contact Center Select to a business? (Select four.)

A) The business requires feature richness
B) The business needs to respond or initiate social media interactions
C) The business considers the contact center as mission critical
D) The business needs blended multichannel
E) The business requires English-only support

4. When pitching the Avaya total solution to midmarket customers, which are key areas that are part of an Avaya total solution? (Select all that apply.)

A) Avaya IP Office
B) Avaya Contact Center Solutions
C) Avaya Security
D) Avaya Networking

5. If a customer answers yes to the question: Do you need to support less than 30 agents?" Which solution should you guide them toward?

A) Avaya IP Office Contact Center
B) Avaya Contact Center select
C) Avaya Outbound Contact Express

Solutions: