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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?

A) SIP OPTIONS timeout
B) Codec mismatch between trunks
C) Browser pop-up restrictions
D) Missing SRTP encryption

2. A major corporation wants to migrate to Webex Contact Center but requires that the current PSTN carrier and enterprise PBX based agents be retained in its on-premises environment.
Which action must the engineer take to meet this requirement?

A) This requirement cannot be implemented using any configuration and would need them to order new PSTN services.
B) Configure an on-premises session border controller to act as a local gateway to route calls between on-premises environment and Webex Calling.
C) Port existing contact center DIDs to Cisco Calling Plan to enable Webex Calling to deliver calls to and from Webex Contact Center.
D) Work with their PSTN carrier to forward all contact center DIDs to Webex Calling to reach Webex Contact Center.

3. A customer wants AI-generated call summaries for agents after each interaction in Webex Contact Center. Which Cisco cloud feature provides this capability?

A) Expressway-E clustering
B) Unified CM IM&P
C) Webex Edge Connect
D) Webex AI Assistant

4. Which two domains must be allowed through the firewall or VPN of the organization to ensure that the WxCC Agent Desktop can connect and function correctly? (Choose two.)

A) *.wbx.com:443
B) *.amazonaws.com
C) *.ucce.com:443
D) *.ciscoccservice.com:443
E) *.wxcc.com:443

5. The agents in your team accept voice, email, and chat interactions, but a few agents cannot focus on multiple interactions. Which multimedia profile type must be configured for agents to focus only on one contact?

A) Voice Only
B) Exclusive
C) Blended
D) Blended Real Time

Solutions: