Avaya 33810X : Avaya Aura® Contact Center Solution Design Exam

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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

A) Instant Message
B) Resilience
C) Geographic Node
D) Agent Greeting

2. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

A) Co-browse
B) Work Assignment
C) Dialogue Designer
D) Context Store

3. AACC interoperates with which two different Avaya applications? (Choose two.)

A) Call Back Automated
B) Proactive Outreach Manager
C) Interaction Center
D) Avaya Work Force Optimization Select

4. An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?

A) Call Completion No Reply (CCNR)
B) Call Back Assist (CBA)
C) Call Completion Busy Subscriber (CCBS)
D) Call Back Request (CBR)

5. The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

A) Contact Center Manager Multimedia Administrator
B) Contact Center Server Utility
C) Contact Center Orchestration Designer
D) Contact Center Manager Administrator

Solutions: