Cisco 642-262 : Implementing Cisco Unity Connection
- Exam Code: 642-262
- Exam Name: Implementing Cisco Unity Connection
- Updated: Oct 09, 2026
- Q & A: 133 Questions and Answers
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Cisco 642-262 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Configuration and Features | 25% | - Message transfer and dial plan - Call handlers and greetings - Distribution lists and contacts - LDAP directory integration - Security and access control |
| Topic 2: User and Mailbox Management | 15% | - Mailbox settings and features - User self-service and preferences - COBRAS import/export tool usage - Creating and configuring user accounts |
| Topic 3: Platform Architecture, Licensing and Deployment Models | 20% | - Supported deployment scenarios - System architecture and components - Licensing types and requirements - Virtualization and hardware specifications |
| Topic 4: Integration with Phone Systems | 20% | - Integration with Cisco Unified Communications Manager - PSTN and gateway integration - SIP and SCCP configuration - Call routing and trunk configuration |
| Topic 5: Installation and Upgrades | 15% | - Version upgrades and migration - Installation procedures - Post-installation verification - Pre-installation planning |
| Topic 6: Maintenance and Troubleshooting | 5% | - Monitoring and alerts - Common issues resolution - Backup and restore procedures |
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