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Avaya Oceana® Solution Support Sample Questions:

1. After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

A) Work Assignment
B) Unified Collaboration Model
C) Messaging Service
D) ORC Rest Service
E) Context Store

2. A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?

A) Under Filters, choose the level, and then select Add Filter Error.
B) Add a custom filter type error, and then add this filter in selection criteria.
C) By default all the errors are highlighted in Kibana.
D) Set the login level to FINE to see error messages.

3. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)

A) Check the service install status on cluster Administrator page in SMGR.
B) Look at the Event Log in System Manager.
C) Look at the Oceana Monitor page.
D) Check the status of duster 1 in SMGR.
E) Run deploy-service -lv on the Breeze server.

4. Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A) /var/log/Avaya/services/CallServerConnector
B) /var/log/Avaya/dcm/pu/AgentControllerService
C) /var/log/Avaya/dcm/pu/CallServerConnector
D) /var/log/Avaya/services/CustomerControllerService

5. You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

A) The Avaya Oceana agents are in READY state for the voice channel.
B) The Avaya Oceana administrators are in READY state for voice channel.
C) The Avaya Oceana agents are in READY state for the email channel.
D) The AES and CSC connections are established.

Solutions: