Apple 9L0-005 : Apple Desktop Service Certification Exam

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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. Examine the exhibit. Is this the correct tool to remove the bezel on the iMac (Early 2006)?

A) Yes
B) No

2. Which part or parts of an eMac should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY

A) Outer plastic housing
B) Yoke assembly
C) Flyback transformer
D) Anode aperture
E) Yoke cable/connector
F) Front of CRT display

3. You require additional information about a specific problem with a customer's Power Mac G5. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) Discussions
B) Knowledge Base
C) User's manual
D) Downloads

4. Which THREE of the following are symptoms of a 'no power' condition? SELECT THREE

A) The power button or power indicator doesn't light up at all
B) You can't connect to the Internet
C) The cursor is frozen and the system is unresponsive.
D) You don't hear any fan or drive noise
E) You don't hear a startup chime

5. A customer states that she sees an error message appear when she opens her Web browser with her iMac (USB 2.0) using dial-up Internet service. The message displayed in the Web browser is "The specified server could not be found." When she attempts to access the same Web page a second time the Web page is loaded without a problem. Which of the following is the BEST explanation for what is happening?

A) The Web browser attempted to load the page before the iMac's dial-up modem had finished connecting to the Internet Service Provider.
B) The iMac's dial-up modem is configured for extra error correction resulting in the delay.
C) The Web browser is configured to only access Web pages when reloaded.
D) The iMac needs to warm up before it can access the Web page.

Solutions: