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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?

A) Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.
B) I Set Messages preferences for "You can be reached for messages at:" to the same email account as the iPad.
C) Help the customer download Messages from the Mac App Store.
D) Select the iMessage check box in System Preferences > iCloud

2. Which of the following is the indication that a Mac is loading system software?

A) Gray screen
B) Gray Apple logo with a spinning gear
C) Boot chime
D) Blank screen

3. Jim purchased an application from the Mac App Store with his iMac at home and would now like to use it while traveling with his MacBook Pro. How can he easily accomplish this goal?

A) Open iTunes, click on "Purchased on the Mac App Store" in the Store section, then install the app.
B) He must purchase the application again on the Mac App Store to install on the MacBook Pro.
C) Sign in to his account in the Mac App Store, click Purchases, and then install the app.
D) Use Back to My Mac screen sharing to use the app on the iMac.

4. The AirPlay Mirroring feature in OS X Mountain Lion allows users to

A) Join a game and play against friends using the game on anIOSdevice
B) Wirelessly send what is on their Mac screen to an HDTV with a supported Apple TV
C) Send files to anyone around you wirelessly via Wi-Fi
D) Stream audio to an Airport Express base station

5. If a customer's system has the minimum RAM necessary to use OS X Lion (2 GB), he will have enough RAM to install OS X Mountain Lion. True or False

A) True
B) False

Solutions: