Apple 9L0-066 : OS X Yosemite Troubleshooting Exam

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Apple 9L0-066 Exam Syllabus Topics:

Apple OS X Yosemite Troubleshooting Sample Questions:

1. A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

A) She must first install OS X on an external disk, then use Safari to search Apple Support articles.
B) Startup from an OS X Install DVD and choose the Get Help Online option
C) Startup from OS X Recovery and choose the Get Help Online option.
D) In order to use Safari, the customer will have to restore the hard disk from a Time backup.

2. How do you change permissions of a specific folder?

A) In System Preferences, click the Sharing pane. Locate the file in the Shared folders section. Click Change Permissions.
B) Open Disk Utility, then drag the folder into the sidebar. Change permissions in the resulting window.
C) Control-click the folder and then click Change Permissions.
D) In Finder, select the folder, then choose Get Info from the File menu. Change permission in the Sharing & Permissions pane.

3. Jeff uses his living room television as a display for his Mac mini. Jeff states the Bluetooth keyboard paired with his Mac mini intermittently stops responding. What steps can you advise Jeff to take to resolve the issue? SELECT THREE.

A) Check the battery level of the keyboard.
B) Turn off Bluetooth in the Bluetooth pane of System Preferences.
C) Make sure Show Bluetooth in menu bar is selected in System Preferences.
D) Turn Wi-Fi off and on.
E) Press a key on the keyboard to reconnect it with the Mac.
F) Check Activity Monitor.
G) Keep wireless devices within 33 feet (10 meters) of the Mac.

4. Which of the following is the correct definition of a router?

A) A router is the physical layout of the cables and devices on a network.
B) A router allows one computer or device to make requests on behalf of another over a network.
C) A router is any computer, printer, or other electronic device that could potentially communicate with another device over the network.
D) A router connects networks together isolating traffic within each network.

5. Select the key combinations used to access the Recovery System and Internet Recovery. SELECT TWO.

A) Command-I-R
B) Command-Option-Shift-R
C) Command-Shift-I
D) Command-R
E) Option-Command-R

Solutions: