Salesforce ADM-261 : Service Cloud Administration

The world has witnessed the birth and boom of IT industry, the unemployment crisis has stroke all kind of workers, more and more people are facing an increasing number of challenges. At this time, an appropriate Salesforce Salesforce exam certification might become your biggest advantage. The specialized knowledge with ADM-261 exam prep files are your foundation of foothold in this competitive society.

First Class After-sales Service

Not only the Salesforce ADM-261 exam test simulator, but also our after-sale service is first-class in this industry. We provide 24/7 (24 hours 7 days) online customers service. You can feel that our customer service staff are warmhearted and reliable. Our ADM-261 pdf vce will try our best to help our candidates no matter you are a new or old customer. Every question raised by you would receive a careful reply. Helping you to have a good experience and pass exam with Salesforce ADM-261 valid study material smoothly is the same goal of all staff in our company.

Instant Download: Upon successful payment, Our systems will automatically send the product you have purchased to your mailbox by email. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)

Fast Delivery

The world has come into a high-speed period, as people always say, time is money. People want to get the thing they buy immediately after payment. As for ADM-261 training material, we have a distinct character like all the other electronic products that is fast delivery. After payment, we would check about your individual information like email address and the Salesforce ADM-261 latest practice questions, aim to avoid any error. You don’t need to wait too long to get it, the ADM-261 pdf vce would be delivered in 5 to 10 minutes to your email. At that time you can start your reviewing immediately. So choosing us is equivalent to choosing high efficiency.

Targeted and Efficient ADM-261 valid study material

When college graduates and on-job office workers in IT field learn that receiving ADM-261 exam certification will give them an upper hand in the job market, or other benefits like promotion, many of them will decide to take part in ADM-261 exam. But preparation for the exam would be tired and time-consuming. We can guarantee that you won’t waste too much time and energy to pass exam once you purchase our ADM-261 exam test simulator. Our expert group and technical team develop the efficient ADM-261 valid study material targeted to the real exam. Firstly, all types of questions are included in our ADM-261 training material that wide coverage will be helpful for you to pass exam. Secondly, clear explanations of some questions will help you understand knowledge points deeply. So choosing our ADM-261 valid study material would help you get through the ADM-261 exam smoothly and quickly.

Guarantee 99% Passing Rate

Our ADM-261 exam prep file has won good reputation among numerous candidates and peers in the industry through continuous ADM-261 innovation and creation. The average passing rate of our candidates has already reached to 99%, which is first-class in this industry. 20 to 32 hours’ learning of ADM-261 exam training test is enough for you to pass exam. So after carefully calculating about the costs and benefits, our Salesforce ADM-261 latest practice questions should be the best choice for every candidate. The High passing rate also proves that choosing us is choosing the path lead to success.

Salesforce ADM-261 Exam Syllabus Topics:

Salesforce Service Cloud Administration Sample Questions:

Question 1

Universal Containers is changing their case management system to Salesforce. All active accounts, contacts, open cases, and closed cases for the past five years must be migrated to Salesforce for go-live.
Which approach should the Consultant use for data migration?

A. Plan, Prepare, Test, Execute, Validate
B. Prepare, Plan, Text, Execute, Validate
C. Plan, Prepare, Validate, Execute, Text
D. Prepare, Plan, Validate, Execute, Text

Question 2

Which Service Cloud tool requires the least agent involvement to resolve a customer issue?

A. Salesforce for Twitter
B. Live Agent
C. Salesforce Knowledge
D. Open CTI

Question 3

A company has created a new onboarding process. An Agent must create ten open activities that align to a step of this onboarding experience. Creating these activities can take up to 20 minutes each to complete.
What should the Agent recommend to minimize costs?

A. Add an object-specific custom quick action to create new activities.
B. Assign a single agent to create the activities on all new onboarding cases.
C. Hire a certified developer to write an apex trigger thatcreates each new activity.
D. Provide a macro that will automatically create the activities when executed.

Question 4

The cost of service for Universal Containers' contact centers has steadily increased. What solution should a consultant recommend to help reduce the cost ofservice in the contact centers? Choose 2 answers.

A. Enable Ideas in a ServiceCloud portal.
B. Enable Knowledge in a Service Cloud portal.
C. Enable Chatter for agent collaboration.
D. Create auto response templates for emails.

Question 5

If youdelete a case, which two also get deleted? (Choose two answers)

A. Solution
B. Attachments
C. Account
D. Event

Solutions: