BlackBerry BCP-240 : BlackBerry 10 Support Specialist
- Exam Code: BCP-240
- Exam Name: BlackBerry 10 Support Specialist
- Updated: Sep 14, 2026
- Q & A: 100 Questions and Answers
About BlackBerry BCP-240 Exam
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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Device Deployment & Configuration | 35% | - Network and connectivity setup - BlackBerry Link and backup/restore - Initial setup and provisioning |
| Topic 2: BES 10 Integration & Management | 20% | - Connecting to BlackBerry Enterprise Service 10 - Policy enforcement and user accounts |
| Topic 3: Application & Content Management | 15% | - Installing, updating and removing apps - BlackBerry World and BlackBerry World for Work |
| Topic 4: BlackBerry 10 Architecture & Components | 15% | - BB10 OS fundamentals - Hardware and software components |
| Topic 5: Troubleshooting & Maintenance | 25% | - Performance and connectivity fixes - Software updates and OS upgrades - Diagnosing common issues |
| Topic 6: Security & Connectivity | 15% | - Encryption and permissions - VPN, Wi-Fi, Bluetooth and cellular settings |
BlackBerry 10 Support Specialist Sample Questions:
When a user tries to delete an application, there is no trash bin icon. What type of application is this?
- A. Core BlackBerry 7 (BB7) application
- B. Core BlackBerry 10 (BB10) application
- C. Third-Party BlackBerry Application
- D. Enterprise Java application
Email automatically moved to a subfolder in the mailbox, from an account integrated using Active Sync, is not seen in the Hub. Which of the options below best describes the process to ensure folder sync has been configured?
- A. Pull down top panel with a downward bezel swipe, select Settings, Accounts and select the integrated Active Sync account, select Edit Folder Settings.
- B. Open the Setup application from the home screen, select Accounts, select Set Defaults and select the integrated Active Sync account, open Folder Synchronization and verify or select the desired subfolders.
- C. While in BlackBerry Hub, select Option pane (3 seashells, dots), navigate to Settings, Email Account Preferences, and select the integrated Active Sync account, select Folder Settings and verify or select the subfolders for synchronization.
- D. While in the BlackBerry Hub, open the Options panel, select Inbox Management, open the integrated Active Sync account and select Edit Folder Settings and verify or select the desired subfolders.
Where should an end user be directed to look for a mandatory corporate application on their BlackBerry device?
- A. Settings Menu
- B. Set up application
- C. Applications panel in the corporate perimeter
- D. Personal perimeter
What happens when a user activates a Playbook in addition to a smartphone on the BlackBerry Device Service (BDS)?
- A. The smartphone has a popup to choose the device to continue communication with the BDS.
- B. The devices with the most memory free will stay enabled, and the other devices are disabled from the BDS automatically.
- C. The smartphone stops communication with the server
- D. Both the Playbook and the smartphone will continue to work since the BDS supports multiple devices per user.
When switching from a BlackBerry 7 (BB7) to a BlackBerry 10 (BB10) Smartphone, how can information be backed up so it can be restored to the new device without connecting to a PC?
- A. Migrate the user account from BlackBerry Enterprise Server to Blackberry Device service (BDS), and the user's data will automatically be transferred.
- B. Pair the two devices using Bluetooth, go to Setup > Device Switch > Transfer via Bluetooth.
- C. In BlackBerry Protect, register both devices, and the information will automatically be backed up and restored.
- D. With an SD Card inserted, on the BlackBerry Smartphone running OS 7, go to Setup > Device Switch > Using a Media Card > Save data.
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