SAP C_C4HFSM_91 : SAP Certified Application Associate - SAP Field Service Management 19Q1

  • Exam Code: C_C4HFSM_91
  • Exam Name: SAP Certified Application Associate - SAP Field Service Management 19Q1
  • Updated: Aug 11, 2026
  • Q & A: 88 Questions and Answers

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SAP C_C4HFSM_91 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Smartforms and Reporting8% - 12%- Forms and Documentation
  • 1. Customer Sign-Off
  • 2. Template Management
  • 3. Smartform Design
  • 4. Reporting and Output Generation
Topic 2: Master Data Management12% - 18%- Master Data Configuration
  • 1. Business Partners
  • 2. Equipment and Installed Base
  • 3. Organizational Structures
  • 4. Data Import and Maintenance
Topic 3: Mobile Field Service Execution12% - 18%- Mobile Application Usage
  • 1. Workflow Management
  • 2. Offline Capabilities
  • 3. Activity Execution
  • 4. Time and Material Recording
Topic 4: Administration and Configuration8% - 12%- System Administration
  • 1. Company Settings
  • 2. User Management
  • 3. Permissions and Roles
  • 4. Security Configuration
Topic 5: Integration8% - 12%- System Connectivity
  • 1. Data Synchronization
  • 2. API Usage
  • 3. SAP C/4HANA Integration
  • 4. SAP ERP Integration
Topic 6: Planning and Dispatching12% - 18%- Resource Planning
  • 1. Scheduling and Dispatching
  • 2. Capacity Planning
  • 3. Assignment Management
  • 4. Skills and Availability Matching
Topic 7: Customer Self-Service and Crowd Service< 8%- Customer Engagement
  • 1. Crowd Workforce Management
  • 2. Customer Communication
  • 3. Self-Service Portal
Topic 8: Business Rules and Automation8% - 12%- Automation Features
  • 1. Notifications and Triggers
  • 2. Business Rules
  • 3. Workflow Automation
Topic 9: Analytics and Reporting8% - 12%- Business Analytics
  • 1. Performance Analysis
  • 2. KPIs and Metrics
  • 3. Operational Reporting
  • 4. Dashboards

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. Which of these describe the purpose of the Reserved Material feature? Choose the correct answer.

A) Reserving material that has already been used for previous services
B) Pre-organizing spare parts to be taken to the physical of the job
C) Defining which material, the customer needs to purchase before the technician can start the work
D) Booking material for a specific service call and defined location


2. What can you do with a checklist? Choose Two correct answers.

A) Transfer information from the technicians to ERP
B) Approve efforts
C) Transfer information to the technicians


3. What is the first step a technician needs to take to add a smart form within the SAP Field Service Management module app? Choose the correct answer.

A) Select whether it is mandatory
B) Select a record form the linked object
C) Select a linked object
D) Select a template


4. Which answers are correct in regards to work shifts? Choose Three correct answers.

A) Work shifts are defined at the company level and apply to all technicians Atfi CI.
B) Only internal employees can have work shifts
C) I can define a work shift pattern for a group of people
D) Work shifts are visible in the workforce management planning board
E) Each technician can have only one work me pattern


5. Which customizations are possible with the screen configuration feature? Choose Three correct answers.

A) Can be used for field validation expressions
B) Used to display, hide, sort and group fields.
C) Can define colour coding
D) Can only be defined for mobile screens
E) Able to display custom translations


Solutions:

Question # 1
Answer: D
Question # 2
Answer: A,C
Question # 3
Answer: A
Question # 4
Answer: C,D,E
Question # 5
Answer: A,B,C

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