CIPS L5M9 : Operations Management

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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. One of the main differences between Business Process Re-Engineering and Kaizen is that Kaizen is more expensive, is this true?

A) yes- Kaizen uses a cross-functional team to implement
B) no- Business Process Re-engineering is a slow process that involves all members of the team
C) yes- Kaizen involves changing an entire process
D) no- Business Process Re-Engineering is usually more expensive as a Consultant is often hired

2. There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

Which of the following will you put into box 5?

A) volume
B) variety
C) variation
D) visibility

3. Spotted Elephant Ltd is a confectionary manufacturer whose operations department is headed by Brian. Brian is looking into Total Quality Management and ways of implementing this in the factory. He is considering the introduction of Total Productive Maintenance. What would this involve?

A) servicing the machinery more frequently
B) business process re-engineering
C) using a pull inventory system
D) introducing quality assurance processes for the confectionary items produced

4. A lorry used for transporting goods between warehouses has a light that flashes up on the dashboard when engine oil needs to be replaced soon. This is an example of what form of maintenance?

A) preventative
B) reactive
C) condition-based maintenance
D) run to breakdown

5. Which improvement theory follows the maxim of 'don't automate, obliterate'?

A) BPR
B) Continuous Improvement
C) Benchmarking
D) ERP

Solutions: