Microsoft MB7-232 : Navision 4.0 Service Management

  • Exam Code: MB7-232
  • Exam Name: Navision 4.0 Service Management
  • Updated: Aug 07, 2026
  • Q & A: 120 Questions and Answers

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Microsoft MB7-232 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Execution & Tracking25%- Service Dispatch & Scheduling
  • 1. Resource Assignment
  • 2. Service Task Management
  • 3. Visit Planning
- Service Completion & Reporting
  • 1. Service History Logging
  • 2. Registering Time & Materials
  • 3. Fault Resolution & Diagnosis
Topic 2: Invoicing & Integration15%- Service Invoicing
  • 1. Posting Service Documents
  • 2. Combined Invoicing
- Integration with Financials & Inventory
  • 1. Spare Parts & Inventory Usage
  • 2. Link to General Ledger
Topic 3: Service Management Setup25%- Resource & Skill Configuration
  • 1. Resource Capacity Planning
  • 2. Skill Codes & Requirements
- Service Order Setup
  • 1. Service Item Groups
  • 2. Service Price Groups
  • 3. Warranty & Contract Terms
Topic 4: Service Orders & Contracts35%- Service Contracts
  • 1. Coverage & Billing Rules
  • 2. Contract Creation & Renewal
  • 3. Contract Invoicing
- Creating & Managing Service Orders
  • 1. Order Creation & Scheduling
  • 2. Service Item Registration
  • 3. Service Lines & Components

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