WGU Organizational-Behavior : WGU Organizational Behavior (GTO1, C715)

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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Give group rewards rather than individual rewards
B) Give individual rewards rather than group rewards
C) Establish more rigid role definition for group members
D) Have the group avoid competition with other groups

2. Management is considering a change in one plant and plans to organize employees into teams. Management wants the teams to review processes, apply critical thinking, and take full responsibility for outcomes. Which type of team should they organize?

A) Production teams
B) Problem-solving teams
C) Self-managed teams
D) Virtual teams

3. A coach encourages a person to run two miles in ten minutes and provides the person a stopwatch to check periodically. The person completes the run in 9.8 minutes. Considering the goal-setting theory of motivation, which two factors explain why the person achieved the goal?

A) Specificity and feedback
B) Specificity and encouragement
C) Direction and challenge
D) Challenge and encouragement

4. A manager treats an employee with a free lunch to encourage the employee to continue to do well. Which kind of reward is provided?

A) Personality reward
B) Intrinsic reward
C) Extrinsic reward
D) Compensatory reward

5. A team is struggling to resolve procedural issues that govern their performance. What should the team leader do to resolve the problem?

A) Rearrange roles within the team by adding members
B) Research the problem and impose a solution
C) Appoint an assistant team leader to track the struggles and report back
D) Ask questions and help team members talk through the problem

Solutions: