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1. an application to onboard new bank customers create child cases for each account that the customer opens.
You need to configure a report definition that lists new customer cases created in a given day and the average opening balance for all account child cases for each customer.
which reporting feature do you use?
A) association
B) subreport
C) class join
D) declare index
2. which two statements are correct with regard to inbound email processing? (choose two)
A) when creating a case from an email using the standard service activity, email attachments are automatically added as case attachments.
B) if an email service executes an action, such as an approval, and the case is locked the email is queued and retried
C) custom configuration is required to handle automatic reply and delivery status notifications.
D) an incoming email reply is liked to its original case by the case ID in the subject of the email.
3. Client XYZ Corp implemented Pega Customer Service.
A customer service representative (CSR) needs to launch multiple applications to manually update information to keep dam synchronized across systems. The applications are built in different technologies, decreasing the CSR's efficiency in handling customer requests. The client has a requirement to launch all applications from the PLCJA Customer service application. The client requires that data Mows to and from the Pega Customer Service application to the other applications used by the CSR. Changes made in any one of the systems is reflected in other relevant systems. This results in the CSR handling customer requests more efficiently and spending less time manually updating dependent applications.
Which Pega capability do you recommend to support this requirement?
A) Use SOAP/REST services to update the information.
B) Use Robotic Desktop Automation.
C) Use Robotic Process Automation.
D) Use SQL connectors to update the data.
4. Which three actions do you recommend to address their performance issue and ensure optimal application performance in the future? (Choose Three.)
A) Dedicated a node to background processing.
B) Review application environment sizing.
C) Minimize the usage of robotic automations.
D) Remove embedded dashboard reports from the manager portal.
E) Review selection criteria of agent activities.
5. A slow-running connector must run whenever the status of a case changes.
select the three steps to configure a solution that minimizes the delay experienced by the user
A) set the execution of the activity to immediately
B) set the execution of the activity to execute in Background an copy
C) configure a declare trigger to execute when the case is committed
D) configure an activity to call the connector
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,C | Question # 3 Answer: C | Question # 4 Answer: A,B,E | Question # 5 Answer: B,C,D |
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