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PMI Project Management Office Certified Professional Sample Questions:

1. A PMO professional for an engineering company was contacted by a newly hired project manager who wanted to submit an urgent change request to reset the baseline for the project schedule. The project manager did not understand the process for submitting such a request. Because this project is critical for the company, any delays might put the project at risk.
What should the PMO professional do?

A) Support the project manager in creating the change request and guide the project manager through its submission and approval.
B) Instruct the project manager to follow the project management governance model, which has predefined processes and procedures for change requests.
C) Tell the project manager to refer to the organizational process assets (OPAs) for the change request template and provide support as needed.
D) Ensure that the project manager attends the required training that will provide more information about the change management process.

2. A junior team member is assigned to a project that uses a unique, in-house methodology. What should the PMO professional do to ensure the junior team member is productive within the shortest possible time?

A) Monitor the performance of the junior team member and provide training when required.
B) Schedule a refresher training on the methodology for all project team members.
C) Provide the junior team member with the methodology study guide for self-study.
D) Assign a more senior team member to mentor and guide the junior team member.

3. A PMO has been thriving within the organization for the past 3 years. A new PMO professional has been appointed to lead the PMO and is expected to sustain its success.
What should the PMO professional do first?

A) Realign the current PMO services to the organizational strategy and goals.
B) Collect expectations of PMO customers and make necessary PMO services adjustments.
C) Analyze the performance metrics of current services and the value generated by the PMO.
D) Keep the current PMO services and improve their maturity when applicable.

4. The senior management of an organization is unable to cope with an increasing number of projects. The chief operations officer heard of a very successful PMO in another organization and decided to recruit their PMO leader. The expectations are high for the new PMO leader, and the organization demands they set up a PMO that is as successful as their previous organization ' s PMO.
What is the first thing the PMO leader should do to deliver on this expectation?

A) Define the appropriate type of PMO for the current organizational context and develop services accordingly.
B) Benchmark the current services with their previous experience and adjust the services as needed.
C) Analyze the customer expectations and apply their experience from the previous organization as needed.
D) Establish the same services based on their experience in the previous organization to guarantee success.

5. A PMO software tool was introduced 6 months ago to give PMO customers a comprehensive portfolio overview. The PMO professional recently received feedback indicating that customers are having difficulty navigating the tool and locating the necessary dashboards.
What should the PMO professional have done to prevent this issue?

A) Interviewed PMO customers regarding the dashboards they would use regularly.
B) Organized specific training sessions for PMO customers on how to use the software.
C) Surveyed PMO customers regarding the most valuable functions to implement in the software.
D) Presented the benefits of the software to PMO customers across multiple communication channels.

Solutions: