Salesforce Plat-UX-102 : Salesforce Certified Platform Strategy Designer

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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

A cross disciplinary team is starting a new design initiative for Cloud Kicks, and the strategy designer is loading the effort.
What is one way to increase the team's psychological safety to encourage productive collaboration?

A. Ask everyone to share a personal experience.
B. Ask everyone to introduce themselves via title and greatest success
C. Ask everyone their expected level of project involvement.

Question 2

A fitness company is starting a service that combines data from connected weights with virtual coaching. The company is about to start a new innovation sprint with the following challenge statement: "How might we empower people who are new to fitness to increase their strength?" Which metrics should be used to measure the success of the initiative7

A. New user activations and connected weight sales
B. Increase in user referrals and net promoter score (NPS) rating
C. Increase in new user activity and connected weight utilization

Question 3

A strategy designer is facilitating a cross-functional critique on a concept for their company's new loyalty program.
What should the designer do to ensure all voices are heard, regardless of position?

A. Only collect written feedback from these who are comfortable providing it.
B. Use a round-robin format, where everyone can share equally.
C. Hold separate critiques so everyone feels comfortable speaking.

Question 4

After a series of interviews with key stakeholders, a strategy designer realizes the company is duplicating efforts across internal teams, each creating similar programs for customer engagement.
Which approach should the designer propose to create alignment?

A. Journey mapping workshop
B. Service blueprint workshop
C. Design sprint

Question 5

Cloud Kicks' strategy designer needs to communicate a new product vision but is only able to access key stakeholders virtually Which technique should the designer use to ensure the audience remains engaged?

A. Turn the camera off so the audience can focus on the sides presented
B. Ask open ended questions to the audience to maintain their involvement.
C. Unsure half of the meeting time is dedicated to answering questions.

Solutions: