EXIN ITILFND_V4 : ITIL 4 Foundation

  • Exam Code: ITILFND_V4
  • Exam Name: ITIL 4 Foundation
  • Updated: Oct 01, 2026
  • Q & A: 376 Questions and Answers

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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Key Concepts of Service Management- Guiding Principles
- Four Dimensions of Service Management
- Service Value System (SVS)
ITIL Practices- Technical Management Practices
- General Management Practices
- Service Management Practices
Continual Improvement
Service Value Chain Activities

EXIN ITIL 4 Foundation Sample Questions:

Question #1

What is the MAIN benefit of 'problem management'?

  • A. Reducing the number and impact of incidents
  • B. Maximizing the number of successful changes
  • C. Restoring normal service as quickly as possible
  • D. Managing workarounds and known errors
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

Which practice forms a link between the service provider and the users of services?

  • A. Problem management
  • B. Service level management
  • C. Service desk
  • D. Change enablement
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

Identify the missing word in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.

  • A. Discard
  • B. Re-use
  • C. Consider
  • D. Improve
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

Which process works with incident management to ensure that security breaches are detected and logged?

  • A. Change management
  • B. Access management
  • C. Service level management
  • D. Continual service improvement
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

Which is an example of a business related measurement?

  • A. The number of problems resolved
  • B. The average time to respond to change requests
  • C. The number of passengers checked in
  • D. The average resolution time for incidents
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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