EXIN ITILFNDv4 : ITIL 4 Foundation

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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which process works with incident management to ensure that security breaches are detected and logged?

A) Change management
B) Access management
C) Service level management
D) Continual service improvement

2. Which is CORRECT about change authorization?

A) The change authority will ensure changes are authorized after they are deployed
B) Assignment of the change authority is based on the change type and model
C) A change authority is assigned each time a standard change is requested
D) Emergency changes are authorized by the technician making the change

3. What is a user?

A) The role that directs and controls an organization
B) The role that uses services
C) The role that authorizes budget for service consumption
D) The role that defines the requirements for a service

4. Which of the four dimensions focuses on roles, responsibilities, and systems of authority?

A) Partners and suppliers
B) Information and technology
C) Organizations and people
D) Value streams and processes

5. Which is a low risk change that has been pre-approved so that no additional authorization is needed?

A) A change model
B) A standard change
C) A normal change
D) An emergency change

Solutions: