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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

A) SIP
B) Gateway
C) WebRTC
D) Outbound Proxy

2. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Core Services
B) Communication Services
C) Public Interface Services
D) Application Services

3. Where do you configure the Auto Invite setting to send email invites automatically when users are added?

A) Admin > Account Settings > Organization
B) Admin > Account Settings > Organization Settings
C) Admin > Account Settings > Organization Settings > Settings

4. Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

A) You must know what groups to create for the new location.
B) You must have images of all the users located at the new location.
C) You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.
D) You must have Admin rights for Genesys Cloud
E) You must have the basic profile data for the users at the new location.

5. When creating an external trunk, what protocol(s) can be selected? (Choose three.)

A) SIP
B) The default protocol
C) UDP
D) TCP
E) TLS

Solutions: