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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An engineer is configuring inbound telephony for a new Cisco Webex Contact Center deployment. Which two configurations are needed to ensure that calls are routed to agents?
(Choose two.)

A) queue that has skills
B) Interactive Voice Response using the Script Editor
C) DNIS entries in Flow Designer
D) queue that has teams
E) softphone of the agent registered in Webex Contact Center

2. A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?

A) Static RTP pinning
B) SIP normalization scripts
C) H.323 gatekeeper zones
D) CAC and adaptive video resolution

3. An engineer deploys Webex Contact Center international dialing restrictions. Agents must call only approved countries. Which configuration is MOST appropriate?

A) Queue overflow thresholds
B) Dial plan and outbound ANI policies
C) Browser certificate pinning
D) Desktop JSON restrictions

4. Webex Contact Center agents cannot use WebRTC to make and receive calls. What must be configured on their Desktop profile to enable this functionality?

A) Desktop
B) Extension
C) Browser
D) Agent DN

5. An administrator must parse complex data returned from an API call within Flow Designer. The required logic cannot be implemented using Pebble Templates, so the administrator decides to use a function. Which two programming languages can the administrator use to write the function? (Choose two.)

A) JavaScript
B) Rust
C) Go
D) Python
E) Typescript

Solutions: