Avaya 3303 : Avaya Proactive Contact Implementation and Maintenance Exam

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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which three steps should you perform if Avaya Proactive Contact Supervisor is not working? (Choose three,)

A) Verify that the mid-tier Configurator tool has the correct network information for the Avaya Proactive Contact primary server.
B) Verify that the Avaya Proactive Contact Event Services Software Development Kit (SDK) wasinstalled prior to Supervisor.
C) Test that the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System Data Source Name (DSN) is available in the computer's Control Panel > Administrator Tools > Data Sources (ODBC).
D) Verify that the Avaya Proactive Contact Supervisor workstation name and IP address are correct in the /etc/hosts file on the Avaya Proactive Contact primary dialer server.
E) Run check_pds and check_mts on the primary Avaya Proactive Contact server to determine if any Mid-Tier services have failed.

2. A business wants to configure the Agent Blending feature to work with Avaya Aura Contact Center (AACC). One of the configuration files you copy to ctirc1 is ctirc.auracc which requires modification of this line:
CallRecordUser:<AACC Server IP>:<Domain>:<AACC Switch Connection Type>:<Event Watch Interval in Secs>: 9080:9091:9092
What are two valid values for "AACC Switch Connection Type"? (Choose two.)

A) H.323
B) AML
C) SIP
D) SSH
E) PRI

3. What manages users on an Avaya Proactive Contact (APC. pod configuration?

A) Enterprise Lightweight Directory Access Protocol (LDAP)
B) High Availability LDAP
C) Active Directory
D) Linux Shadow files

4. On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and Error summary reports?

A) Agent
B) Job
C) Administrative
D) Agent Monthly

5. A Job is running on Avaya Proactive Contact 5.0 and the system operator notices that not enough records are selected. The operator wants to change selection criteria to select more records and re-run the call selection without stopping the job.
How can this be achieved?

A) Change the parameters and re-run the selection from Analyst.
B) Change the parameters and re-run the selection from Monitor.
C) Change the parameters and re-run the selection from Command User Interface (CUI).
D) Change the parameters and re-run the selection from Editor.

Solutions: