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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which three are settings for Vector Variables? (Choose three)

A) Assignment
B) Stop Position
C) Scope
D) Length
E) Action

2. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
B) Using CMS main menu, System Setup menu, Package management option
C) Using cms svc menu, pkg_install option
D) Using cms adm menu:, pkg_install option

3. Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A) Vector queuing priority
B) Reserve Agent
C) Predicted Wait Time
D) Service Objective

4. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A) Create a template telephone set and use the duplicate station xxxx CM SAT command
B) Use CMS to perform the bulk administration of telephone sets and buttons.
C) Create a template telephone set and use the qcopy station xxxx CM SAT command
D) Use the add station next CM SAT command to program each telephone set and assign buttons

5. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) Agent Login ID farm
B) VDN farm
C) Hunt Group farm
D) Vector farm

Solutions: