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IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. Which item would be insured under a personal articles floater?

A) Stamp collection
B) Coffee machine
C) Antique table
D) Leather sofa

2. An insured reports a loss to their broker and is subsequently contacted by an adjuster to discuss the claim. A few days later, the insured calls their broker to ask a question about their claim settlement. What is the best course of action for the broker to take?

A) Review the policy wordings with the insured
B) Advise the insured to contact the ombudsperson
C) Connect the insured with their loss adjuster to discuss the claim
D) Provide expected settlement values to the insured

3. Priya, a broker, receives a call from a prospective client, Umberto. Priya handles Umberto's inquiry and at the end of the call asks how he heard about her brokerage. He states that his manager at work has their home and auto coverage placed with Priya's brokerage. Which prospecting method would Priya check off on her questionnaire?

A) Marketing
B) Cold calling
C) Upselling
D) Cross-selling

4. Brenda's house is valued at $250,000. She has a policy coverage limit of $220,000 and an 80 percent coinsurance clause. What would be the payout if the insured suffers a loss of $150,000?

A) $150,000
B) $220,000
C) $176,000
D) $120,000

5. Which homeowners package policy provides all-perils coverage on the building and named-perils coverage on the contents?

A) Broad
B) Standard
C) Basic
D) Comprehensive

Solutions: