Peoplecert CMS7 : ITIL V3 Foundation

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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

Which of the following are Service Desk organizational structures?
1.Local Service Desk
2.Virtual Service Desk
3.IT Help Desk
4.Follow the Sun

A. 2, 3 and 4 only
B. 1, 2 and 3 only
C. 1, 2 and 4 only
D. 1, 3 and4 only

Question 2

Which of these statements about Resources and Capabilities is CORRECT?

A. Capabilities are types of Service Asset and Resources are not
B. Resources and Capabilities are both types of Service Asset
C. Resources are types of Service Asset and Capabilities are not
D. Neither Capabilities nor Resources are types of Service Asset

Question 3

What type of improvement should be achieved by using the Deming Cycle?

A. Steady, ongoing improvement
B. Rapid, one-off improvement
C. Return on investment within 12 months
D. Quick wins

Question 4

Which process is primarily supported by the analysis of Patterns of Business Activity (PBA)?

A. Financial Management
B. Availability Management
C. Service Level Management
D. Demand Management

Question 5

Within Service Design, what is the key output handed over to Service Transition?

A. Service Portfolio Design
B. Measurement, methods and metrics
C. Service Design Package
D. Process definitions

Solutions: