Peoplecert ITIL-4-CDS : ITIL 4 Specialist: Create, Deliver and Support

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.

A) Continuous delivery
B) Continuous integration
C) Continuous deployment
D) Continual improvement

2. An organization is writing its test strategy in order to define the test levels and test types that are in scope for testing. In the past, the organization has experienced service disruptions after some releases of a particular application. These disruptions were happening because the application caused other applications to generate errors.
Which test level should the organization focus on to address this weakness?

A) System
B) Acceptance
C) Integration
D) Unit

3. A service provider is aiming to optimize service management activities to ensure high quality of services and eliminate waste. Each practice and team have been working on continual improvement and implemented a large number of improvements. However, improvement in overall efficiency and in service quality has been lower than expected. What is the BEST approach for the service provider to take to resolve this?

A) Implement Agile methods to improve software development
B) Use automation to optimize service value streams
C) Use value stream mapping to analyze and optimize end-to-end workflows
D) Implement the continual improvement model for all teams to follow

4. An organization uses value streams to help them deliver consistent services, and they use
`service integration and management' to manage many different suppliers. How does `service integration and management' work with the organization's value streams?

A) 'Service integration and management' creates a separate value stream for each supplier
B) 'Service integration and management' manages multiple suppliers in a single value stream
C) Service integration and management' is independent of the organization's value streams
D) Service integration and management' cannot be used in an organization that uses value streams

5. Which is often included in an Agile approach to software development?

A) CI/CD
B) Information models
C) Advanced analytics
D) Integrated service management toolsets

Solutions: