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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What is the MAIN benefit of 'problem management'?

A) Reducing the number and impact of incidents
B) Maximizing the number of successful changes
C) Restoring normal service as quickly as possible
D) Managing workarounds and known errors

2. Which practice forms a link between the service provider and the users of services?

A) Problem management
B) Service level management
C) Service desk
D) Change enablement

3. Identify the missing word in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.

A) Discard
B) Re-use
C) Consider
D) Improve

4. Which process works with incident management to ensure that security breaches are detected and logged?

A) Change management
B) Access management
C) Service level management
D) Continual service improvement

5. Which is an example of a business related measurement?

A) The number of problems resolved
B) The average time to respond to change requests
C) The number of passengers checked in
D) The average resolution time for incidents

Solutions: