Dec 17, 2023 Newest MB-240 Exam Dumps – Achieve Success in Actual MB-240 Exam
Updated Microsoft MB-240 Dumps – Check Free MB-240 Exam Dumps (2023)
Microsoft MB-240 certification exam is an essential credential for Dynamics 365 Field Service Functional Consultants. By passing the exam, candidates can demonstrate their proficiency in the application and increase their earning potential. To prepare for the exam, candidates can take advantage of a range of resources, including online training courses, practice exams, and study guides.
NEW QUESTION # 32
Your company is preparing to deploy the Dynamics Field Service with Mobile Application.
Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.
As the Field Service Administrator, you review the documentation and discover that the out-of-the-box BookingStatuses will meet your company's needs.
What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 33
A work order has been created with Bharti Airtel as the Billing Account and Airtel Kolkata as the Service Account.
You need to determine the account where various work order information originates. The sheeted work order type and entitlement do not have any of this information.
Which account belongs to each piece of work order information? To answer, drag the appropriate account to the correct piece of work order information. Each account may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
Explanation
A close-up of a computer screen Description automatically generated
NEW QUESTION # 34
As part of the Microsoft Dynamics 365 Field Service implementation, your company wants to track the time that technicians spend on work orders and other scenarios. The company wants to be able to report on utilization and billing.
You need to advise on the ways time entries can be created in Field Service.
What are three possible ways? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point
- A. Automatically for bookings related to Custom Entities
- B. Automatically for Work Order bookings
- C. Manually for Custom Business Processes
- D. Automatically for bookings related to Cases
- E. Automatically for Time-off requests
Answer: B,C,E
NEW QUESTION # 35
DRAG DROP
You are a Dynamics 365 for Field Service Administrator. You are working with your company's scheduling team on requirements for a new schedule board view.
The team needs a schedule board view where they only see work orders with a priority of Critical.
Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
Section: Schedule and dispatch work orders
NEW QUESTION # 36
You are setting up a new agreement for one of your customers in Dynamics 365 Field Service, so that your dispatchers and technicians are informed, and scheduled to work on the appropriate equipment.
Based on the contract details, you create the agreement and enter the work order and booking settings information. The work order is scheduled, but the technician is unable to see any details about which asset is included, nor any of the parts and services that are also included.
You need to ensure the technician can view the missing details.
What should you do?
- A. Create an Agreement Incident Record and associated Service Task record, and add the appropriate details.
- B. Add the Customer Asset to the agreement record, and add the appropriate details.
- C. Add the Customer Asset to the Work Order Settings details, and add the appropriate details.
- D. Create an Agreement Service and Service Task record, and add the appropriate details.
Answer: C
NEW QUESTION # 37
Drag and Drop Question
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 38
Your organization is planning to implement Microsoft Dynamics 365 Field Service mobile app based on the Microsoft Power Platform.
You need to install this app on a mobile device and test it.
What are the two prerequisites for installing the mobile app? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Ensure the user is assigned the appropriate Microsoft Power Apps license.
- B. Ensure the minimum supported version of the Field Service solution is installed.
- C. Ensure the user is has the Field Service-Resource security role.
- D. Ensure the user is correctly set up in the Woodford solution.
Answer: B,C
NEW QUESTION # 39
You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visits.
The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.
What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete solution.
- A. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.
- B. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.
- C. Create Invoice Setup for site visits, with Invoice Recurrence of each month.
- D. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.
Answer: B,C
Explanation:
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer- agreements#add-invoice-setup
NEW QUESTION # 40
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.
- A. Optimize Schedule field is not set to Yes.
- B. The Work Location field is not set to Onsite.
- C. Scheduling Method is not set to Optimize.
- D. Work Hours is not properly configured for days being optimized.
- E. Start Location and End Location fields are not the same.
Answer: A,C,E
Explanation:
Section: Schedule and dispatch work orders
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration
NEW QUESTION # 41
You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The companyprovides customers with large power systems for sophisticated data centers. The power systems are servicedby a field engineering team.
The field engineering team documents work done on repairs and maintenance by completing Work Orderswithin Dynamics 365.
You need to easily schedule work orders for the field engineering team via the schedule and enablegeocoding.
Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each correct answer presents part of the solution.
- A. Set Auto Geo Code Addresses to Yes in Resource Scheduling.
- B. Connect to Maps in Resource Scheduling.
- C. Set Auto Geo Code Addresses to Yes in Field Service Settings.
- D. Configure the map on the Schedule Board.
Answer: A,B
NEW QUESTION # 42
Drag and Drop Question
Your company has a requirement to use the out-of-the-box resource types to categorize active bookable resource types. This is to ensure easy Microsoft Dynamics 365 upgrades as needed.
You need to ensure that you only use the appropriate resource types.
Which types are available for your use? To answer, drag each description to the appropriate types. Each description may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
NEW QUESTION # 43
A new service agreement automatically generates 12 monthly work orders for a new customer.
What are two possible status values for the work orders? Each correct answer presents a complete solution.
- A. Open-scheduled
- B. Open-unscheduled
- C. Open-requested
- D. Open-reserved
Answer: A,B
NEW QUESTION # 44
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers.
Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow,including the services offered by the new service company.You need to configure Dynamics 365 CE for Field Services to ensure that allof the necessary status valuesare configured correctly to track your company's unique business process.
Which action must you perform?
- A. Create the necessary sub-status values.
- B. Create the necessary service task values.
- C. Edit the existing system status field values.
- D. Create the necessary system status values.
Answer: A
NEW QUESTION # 45
You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visits.
The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.
What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete solution.
- A. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.
- B. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.
- C. Create Invoice Setup for site visits, with Invoice Recurrence of each month.
- D. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.
Answer: B,C
Explanation:
Section: Manage assets and agreements
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer- agreements#add-invoice-setup
NEW QUESTION # 46
Drag and Drop Question
To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 47
Drag and Drop Question
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 48
You are a Dynamics 365 Field Service Administrator Your organization wants to use Incident Types with Work Orders.
You need to create and configure Incident Types based on the provided scenarios.
Which Incident Type feature should you use with each scenario? To answer, drag the appropriate Incident Type feature to the appropriate scenario. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 49
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Candidates who successfully pass the Microsoft MB-240 certification exam will demonstrate that they can effectively design, configure, and manage Dynamics 365 Field Service solutions for clients. They will also be able to demonstrate their knowledge of field service operations and their ability to analyze and solve complex problems related to customer service.
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