Released Oracle 1z0-1037-22 Updated Questions PDF [Q16-Q33]

Released Oracle 1z0-1037-22 Updated Questions PDF

1z0-1037-22 Dumps and Practice Test (72 Exam Questions)

NEW QUESTION 16
A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)

• A. It cannot change the owner of articles.
• B. It cannot delete articles from the Content Type.
• C. It can request translations of articles.
• D. It cannot change product/category of articles.
• E. It can change views of articles.
• F. It can publish and un-publish articles.

Answer: C,E,F

Explanation:
You can manage the following tasks through the bulk update feature.
Reference:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/managing-content.html#c_Modifying_Articles_with_Bulk_Update_ad1132751

NEW QUESTION 17
Which three statements are true bout the limitations of Connect Web Services? (Choose three.)

• A. When executing a query against a report database, a maximum of 100,000 rows can be returned.
• B. When executing a query against an operational database, a maximum of 20,000 rows can be returned in a single request.
• C. The server enforces a maximum of 10,000 objects when invoking any one of the Create, Get, Update or Destroy operations.
• D. When executing a query against a report database, a maximum of 20,000 rows can be returned.
• E. The combination of the multi-object Create, Get, Update & Destroy operations and the Batch operations is limited to 10,000 total input objects per SOAP request.
• F. When executing a query against an operational database, a maximum of 100,000 rows can be returned in a single request.

Answer: A,E,F

Explanation:
D (not A): If the report is pre-configured for deferred execution, then depending on how large the data set to be processed is estimated to be, the report will either run right away or be prompted for queuing. In most cases, the user will be prompted to place the report in the queued state. Only where the report is estimated to run very quickly by not exceeding the deferred report threshold of 200,000 rows will the report be run immediately.
E: In Oracle Service Cloud, the maximum row export threshold is 100,000 rows.
F (not C): 10,000 total input objects per SOAP request. The combination of the multi-object Create, Get, Update and Destroy operations and the Batch operation is limited to 10,000 total input objects per SOAP request.
Reference:
https://docs.oracle.com/cloud/latest/soa121300/TKRDP/GUID-ED7B0E34-2D5E-40DF-A7ED-001581E2ACCA.htm#TKRDP2778 ORACLE SERVICE CLOUD GUIDE: HOW TO IMPROVE REPORTING PERFORMANCE, Best Practices to Scale Oracle Service Cloud Analytics for High Performance, ORACLE WHITE PAPER | MARCH 2015

NEW QUESTION 18
Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

• A. Create a variable to contain the address and update all answers to include it.
• B. Call support and have them run a search and replace on the database.
• C. Search for all answers that have the address and update.
• D. Create a standard text to include the new address and update all the answers to include it.

Answer: C

Explanation:
Answer variables are predefined shortcuts for entering information into an answer instead of a long string of text. When an answer displays on the customer portal, the variable is replaced with whatever value was specified by your administrator.
Variables are also helpful to use for information that may change. When your administrator changes the value of the variable, all answers containing that variable will also change. Contact your administrator for a list of variables defined for your application. For example, if your administrator added a variable for a support email address at your organization called "contact," you could insert the variable for the email address in the answer, such as $contact. If the email address changes, all answers containing the contact variable are updated.
Reference:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm

NEW QUESTION 19
What two factors are responsible for ranking of an answer? (Choose two.)

• A. number of answers linked to that answer
• B. solved count based on customer activity
• C. display position
• D. number of searches for that answer article

Answer: C,D

Explanation:
The answers your customers search for are sorted so the ones that are expected to be most useful are listed first. Three techniques are used to automatically rank and organize answers.
Reference:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FACAI/AdministeringAccessibility-4.htm

NEW QUESTION 20
In Knowledge Advanced, which section displays the lock status?

• A. Properties
• B. Reports
• C. Analytics
• D. Overview

Answer: A

Explanation:
The Properties section displays the form properties and lock status.

NEW QUESTION 21
Which statement is true about dashboards?

• A. A new dashboard can be scheduled with alerts
• B. A new dashboard can be created only by dragging existing reports to the dashboard design center.
• C. The dashboard design center's reports explorer lists only reports that can be added to a dashboard.
• D. A new dashboard can be created by copying an existing dashboard.
• E. A new dashboard must have more than one report.

Answer: D

Explanation:
Dashboards are created and edited on the dashboard design center by dragging reports to the dashboard, adding optional descriptions, images, text, and controls, and configuring display options.
If you do not want to create a new dashboard, you can copy an existing custom or standard dashboard in the Reports explorer and then edit the copy using the dashboard design center.

NEW QUESTION 22
You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

• A. Make the answer status private, make the required changes, and republish it.
• B. Create an access level that has no customer portal visibility and assign it to the conditional section you do not want customers to view.
• C. Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
• D. Add a conditional section within the answer with any access level.

Answer: B

Explanation:
Before publishing an answer, determine which interfaces and customers you want to be able to view the answer. You can control visibility with answer access levels, languages, products, categories, and conditional sections.
A conditional section is a section of text in a document that appears only to those contacts meeting certain criteria. Conditional sections can also be placed in answers and tagged with specific answer access levels. In message templates, conditional sections can be used to filter content by contact, profile, runtime variable, or record type.
Reference:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/BUIglossary.htm#FAABUcondition

NEW QUESTION 23
What is the purpose of an SLA in Knowledge base?

• A. to rank customers based on the number of answers posted in a forum based on the service level
• B. to group and refine related answers based on the product and the service level
• C. to provide access to the answers based on the customer service level agreement matching the answers' access level
• D. to give permission to users to add questions in a forum based on the service level

Answer: C

Explanation:
Service Level Agreements (SLA) determine control the type and amount of support you offer your customers. You must define an SLA to associate with Customer Portal users.
Table Service Level Agreement Options, Example

Reference:
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAKAU/Chunk858056443_d105.htm

NEW QUESTION 24
After how many categories will you see a search box that you can use to locate a subset of the categories in Knowledge Advanced?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: C

Explanation:
If there are more than 100 work teams, you will see a search box you can use to locate a subset of the work teams.
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 70

NEW QUESTION 25
Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports? (Choose three.)

• A. Words without Concepts
• B. Search Accuracy
• C. Click-Though Rate of External Documents
• D. Article Aging
• E. Questions with High Score Answer

Answer: A,C,D

Explanation:
Accessing Analytics Reports
Use the following procedure to access Knowledge Advanced Analytics reports.
To view the following reports, select Common, Data Integration and the report.
To view the following reports, select OKCS and the report.
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 75

NEW QUESTION 26
Which two statements are true about workflows in Knowledge Advanced? (Choose two.)

• A. In Workflow you cannot reassign a task to another user or team.
• B. A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.
• C. Once a user rejects the article, it moves to the previous step.
• D. A Workflow process can only be used while creating and editing the articles.
• E. Once a user rejects the article, the system automatically deletes the article.

Answer: B,C

Explanation:
D: A workflow consists of one or more steps. Each step defines a task that is assigned to a user or team of users, and the task assignment appears in the user's Inbox in Knowledge Advanced. When the task is completed, the user can either:
E: A workflow process is a sequences of steps, such as creating, editing, translating, reviewing, and approving, that you can define to enforce specific content management procedures for your organization.
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 4

NEW QUESTION 27
In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: A

Explanation:
Estimated Improvement. This is a numeric value that represents the positive or negative change Generally, when more answers with higher click-throughs are promoted, or moved up the result list, the tuning had a positive impact. When more answers with lower click-throughs are moved up the result list, this can indicate that the tuning had a negative impact.
Reference:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/tuning-intelligent-search.html#c_Analyzing_Tuning_Impact_on_Similar_Questions_aa1030048

NEW QUESTION 28
Which two statements are true about Connect Web Services? (Choose two.)

• A. If there is a requirement to extend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.
• B. Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.
• C. Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.
• D. Connect Web Services should only be used for read-only data.

Answer: B,C

NEW QUESTION 29
Which two statements are true about the Connect Common Object Model? (Choose two.)

• A. CRUD operations can be performed on sub-objects only through their parent primary object.
• B. Primary objects have only independent life cycles.
• C. Sub-objects contain only primitive data types.
• D. Primary objects contain either primitive data types or sub-objects.
• E. An array object is a collection of primary objects.

Answer: A,B

Explanation:
D: CRUD operations on Sub-Objects are done only via their parent object E: Primary objects have their own life cycle.Primary objects are objects with a unique ID (primary key) which can be directly created, read, updated, and deleted. All primary objects inherit from the RightNow RNObject. Primary objects have no set lifecycle in the Oracle RightNow Cx platform, meaning that once the objects are created, they exist in the system until they are deleted.

NEW QUESTION 30
Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced? (Choose three.)

• A. API Roles
• B. Console roles
• C. Web roles
• D. Product and Categories
• E. Workflows

Answer: B,C,D

Explanation:
Knowledge Advanced uses Products and Categories hierarchies that you define for your Service Cloud environment, and automatically synchronizes any changes you make to the Product hierarchy.
You manage users through roles, which control the level of management access you have to Knowledge Advanced, the general authoring abilities you have on a particular Content Type, and what tasks you can perform in a workflow. Users are assigned either Console roles or Web roles.
Reference:
Oracle Service Cloud, Using Knowledge Advanced, Release May 2016, pages 28, 45

NEW QUESTION 31
An authorized Knowledge Advanced user has created a translated document from a master document, but later wants to remove it from the system. The system does not allow the user to delete the translated document.
What can be the reason for this?

• A. The user needs Admin permission to delete the translated document.
• B. The user cannot delete it because it directly affects the reference document that the translation document is based upon.
• C. The user cannot delete the translated document; you have to remove it from the user's access by unpublishing a version.
• D. The user cannot delete the translated document because version numbers between the various localized versions are dependent on each other.

Answer: C

Explanation:
You cannot delete translated documents; you can remove them from user access by unpublishing a version.
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page

NEW QUESTION 32
Which two actions must you perform to configure the Social Monitor? (Choose two.)

• A. Add or update profiles to include the Social Monitor permissions.
• B. Add or update staff accounts to use profile that include Social Monitor permissions.
• C. Add or update profiles to include permission to add themes and clustering.
• D. Set up a Social Monitor search schedule.
• E. Add or update navigation sets to include the Social Monitor navigation button and component.
• F. Add of update a list of favorites.

Answer: A,E

Explanation:
Social monitoring must be enabled for your site. To enable social monitoring, contact your Oracle account manager.
Procedure
Reference:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAMUG/_social.htm#FAMUGth_SocialMonitor

NEW QUESTION 33
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