ITIL Practitioner Certification - IT Service Management (ITIL-Practitioner日本語版) : ITIL-Practitioner日本語

Ability to Use Metrics and Measurement: The next topic requires that the specialists possess the proficiency in:

• Defining the current state assessment in a specific given context
• Analyzing the critical success factors and key performance indicators in a specific given context to ensure that they are balanced between 4 categories
• Determining the key performance indicators to underpin a critical success factor
• Applying knowledge of metrics and measurement when planning and implementing improvements
• Defining the critical success factors utilizing a relevant hierarchical approach
• Designing reports

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Exam Details

The open-book ITIL Practitioner test will entail 40 scenario-based MCQs which are to be cleared within 2 hours and 15 minutes. The passing mark is 70%. Such a score is achievable by any candidate as long as he/she takes the learning process seriously. Training courses and guides, which will be covered, are accessible to anyone needing support during preparation.

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

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