EXIN ITIL V3 Foundation (ITIL Deutsch Version) : ITIL Deutsch

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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Identifizieren Sie das fehlende Wort im folgenden Satz
Der Zweck der Service-Konfigurationsverwaltung besteht darin, sicherzustellen, dass genaue und zuverlässige Informationen über die Konfiguration von [?] und den CIs, die sie unterstützen, verfügbar sind, wann und wo sie benötigt werden.

A) Ergebnisse
B) Dienste
C) Organisationen
D) Beziehungen

2. Welche Aussage zum Service Relationship Management ist RICHTIG?

A) Der Fokus liegt auf der Erfüllung der vereinbarten Serviceleistungen
B) Es erfordert die Zusammenarbeit sowohl des Dienstanbieters als auch des Dienstkonsumenten
C) Der Dienstkonsument muss Ressourcen für den Dienstanbieter erstellen
D) Der Schwerpunkt liegt auf den von Benutzern durchgeführten Serviceaktionen

3. Welcher Begriff wird verwendet, um die Vorhersage und Kontrolle von Einnahmen und Ausgaben innerhalb einer Organisation zu beschreiben?

A) Budgetierung
B) Buchhaltung
C) Governance
D) Wird geladen

4. Welcher der folgenden Punkte ist für ein effektives Vorfallmanagement am WICHTIGSTEN?

A) Balanced Scorecard-Überprüfung
B) Automatisierte Pipelines
C) Verschiedene Zugangskanäle
D) Tools und Techniken für die Zusammenarbeit

5. Welche zwei Aussagen zu den Leitprinzipien sind RICHTIG?
1. Die Leitprinzipien unterstützen die kontinuierliche Verbesserung
2.Jedes Leitprinzip gilt für eine Auswahl der verfügbaren Stakeholder-Gruppen
3. Organisationen sollten entscheiden, welches der Leitprinzipien für sie relevant ist
4. Organisationen sollten berücksichtigen, wie die Leitprinzipien miteinander interagieren

A) 1 und 2
B) 1 und 4
C) 2 und 3
D) 3 und 4

Solutions: