Nortel Self-Service Solution Engineering : 920-129

  • Exam Code: 920-129
  • Exam Name: Nortel Self-Service Solution Engineering
  • Updated: Aug 26, 2026
  • Q & A: 100 Questions and Answers

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Nortel 920-129 Exam Syllabus Topics:

SectionObjectives
Topic 1: Self-Service Solution Engineering Overview- Solution Design and Integration
  • 1. Designing self-service call flows
    • 2. Integration with telephony and routing systems
      - Deployment and Troubleshooting
      • 1. Monitoring and resolving system issues
        • 2. Basic deployment considerations
          - Self-service and contact center fundamentals
          • 1. Concepts of IVR and automated customer interaction
            • 2. Self-service architecture in contact center environments

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