Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials : 1z1-981

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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Enter zero as the initial value for both fields.
B) Use the default values.
C) Enter the value "Unlimited" in the chat and email fields.
D) Leave both the chat and email fields limit as blank.

2. Which six actions can have a null value?

A) Set Mailbox
B) Set Status
C) Set Fields
D) Set Disposition
E) Set Agent
F) Set Category
G) Set Queue
H) Set Assigned
I) Set Product
J) Set SLAs

3. Which four view modes are available in the Report Editor?

A) Report View
B) Design View
C) Data Set View
D) Database View
E) Layout View
F) Graphical View

4. What would you use for repetitive text with a single point of maintenance for any changes to the text?

A) Custom object field
B) Variable
C) Custom field
D) Merge field

5. Which two statements are true about generic objects?

A) They can be used with standard objects.
B) They require the type of data to be set dynamically.
C) They belong to a stand-alone class that is not derived from an RN object.
D) They automatically consider a package to consist of custom objects.
E) They are used when working with custom objects only.

Solutions: