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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company has deployed an OmniScript that is working as designed. During the process, the OmniScript has multiple steps that allow the user to review lists of cases, contacts, quotes, orders, and contracts for an accour Eachstep uses DataRaptor Extract Actions to retrieve Salesforce data. However, the OmniScript is reaching performance limitations, and the development team warns that they may begin hitting Governor limits.
Which two suggestions should the consultant propose to address this concern?
Choose 2 answers

A) Add Order By filter in DataRaptor Extract
B) Replace the DataRaptor Extracts with DataRaptor Turbo Extracts
C) Add Limit filter in DataRaptor Extract
D) Combine the DataRaptors into an Integration Procedure

2. A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product that is passed to the OmniScript with product details including the unit price, and specifies the grade (A, B, C, D, E) and size (Small, Medium, Large, X-Large). The process should use the grade and size to look up a discount factor, then multiply the unit price by that discount to return the quote. Which two tools should be used to meet these requirements?
Choose 2 answers

A) Decision Matrix
B) DataRaptor Extract
C) DataRaptor Transform
D) Expression Set

3. A company is designing a new console for contact center
agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these
requirements?

A) Using a single FlexCard with three flyouts
B) Using a single FlexCard with multiple card filters
C) Using three FlexCards
D) Using a single FlexCard with three states

4. A Salesforce OmniStudio Consultant is creating an OmniScript for a client's customer service process. The consultant wants to enhance the performance and usability of the OmniScript. What is one best practice the consultant can follow to achieve this?

A) Use the Salesforce Lightning App Builder.
B) Use the Classic OmniScript Designer.
C) Use custom Lightning Web Components with LWC OmniScripts.
D) Use Angular OmniScripts.

5. A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:
* Allow the user to enter contact and address information
* Require the user to enter age, gender, and optionally income bracket
* Compute a discount percentage per product based on the customer data provided
* Save the list of suggested products including discounts
Which three OmniStudio tools should the consultant use to design a solution that meets these requirements?
Choose 3 answers

A) Integration Procedures
B) Calculation Procedures and Matrices
C) OmniStudio Action
D) FlexCard
E) OmniScript

Solutions: