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Salesforce Certified Slack Developer Sample Questions:

1. When designing a Slack app for time tracking and productivity, which feature should be emphasized to align with Slack's user experience goals?

A) A feature for managers to monitor real-time activity logs of team members in Slack
B) An interactive tool within Slack that allows users to start, pause, and log their work sessions
C) Mandatory reporting of time logs in the general channel at the end of each day
D) Pop-up messages in Slack prompting users to log their work hours every hour

2. Your Slack app requires storing OAuth tokens after authentication.
What is the best practice for storing these tokens securely?

A) Keep the tokens in a secure, encrypted database with restricted access
B) Store the tokens in a local file on the server for easy access
C) Embed the tokens directly in the app's source code for simplicity
D) Use cookies to store tokens on the user's device for convenience

3. Your team is developing a Slack app to facilitate on-demand IT support requests.
Which user entry point should be designed to initiate a support request in a way that is intuitive and minimally disruptive?

A) Implement a slash command that users can invoke to start the support request process
B) Use a bot to send periodic prompts to users asking if they need IT support
C) Require users to go to the App Home to access the support request form
D) Create a dedicated IT support channel where users post their issues

4. Your company's Slack app is designed to streamline project management across teams. In which scenario should you consider adding support for channels shared externally with Slack Connect?

A) When the app facilitates collaboration on projects involving external partners, clients, or vendors in shared channels
B) If the app contains highly sensitive information meant only for internal team members
C) When the project management app is intended for internal use only within a single organization
D) When the app is used for broadcasting general announcements to large, unrelated audiences

5. A company wants to integrate their customer service platform with Slack so that every time a new customer service ticket is created, the customer support team is notified.
What is the most appropriate Slack feature to use for this integration?

A) Implement incoming webhooks to automatically post new ticket alerts in a dedicated support channel
B) Use direct messages to notify individual team members of each new ticket
C) Utilize slash commands for support staff to check for new tickets
D) Create a bot to periodically check for new tickets and post updates

Solutions: