Certification Path of ServiceNow Certified CIS CSM

ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist - Customer Service Management exam:

• CMDB Fundamentals
• Customer Service Management Implementation
• Customer Service Management Fundamentals
• ServiceNow Fundamentals
• ServiceNow Platform Implementation
• Get Started with Now Create

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

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• Implementation solutions that work in conjunction with baseline application functionality
• Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability

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