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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which statement best describes how the switchable graphics feature functions in HP notebooks?

A) The switchable graphics feature is an Intel-only technology that enables the GPU to enhance processor-intensive applications by switching some of the application threads to GPU threads using the less power-intensive GPU for processing data.
B) The switchable graphics feature is an AMD-only technology for adding up to three external displays through the DisplayPort, HDMI, and VGA ports.
C) When configured in the BIOS, the switchable graphics feature determines whether the notebook is connected to the power supply and automatically uses only the discrete GPU for all graphics processing.
D) The switchable graphics feature uses the discrete GPU for graphics-intensive applications and the UMA graphics controller for other applications.

2. All HP commercial computers come with a basic software technical support warranty of what length?

A) 90 days
B) The length of the hardware warranty
C) 180 days
D) 1 year

3. Which critical BIOS functions must you perform when replacing the system board? (Select two.)

A) Access the BIOS to configure the system board for the correct memory and processor speed for optimal performance.
B) Access the BIOS to disable Virtualization Technology (VT) for the initial startup, and then re-enable it.
C) Access the BIOS to configure the version of Windows that the system will use.
D) Update the BIOS to the latest revision or to the revision requested by the customer.
E) Access the BIOS to reset the system ID and/or device serial number.

4. A customer has High-Bandwidth Digital Content Protection (HDCP), sometimes called High-Definition Copy Control, on a computer, but is unable to view the protected media.
What troubleshooting steps should you take before replacing the optical drive?

A) Download HP HDCP Counter Agent to bypass HDCP, and verify that the media is working properly.
B) Try reading the protected media on a standard definition device to ensure that the media is working properly.
C) Flash the BIOS to ensure that the latest version of HDCP is configured for the device.
D) Make sure the entire chain (devices and cable) support HDCP and that it is enabled properly.

5. Which HP resource provides product-rich service information, such as Field Replaceable Unit (FRU) removal and replacement procedures, parts locators, and system diagnostics?

A) HP Channel Services Network
B) HP Technical Support
C) HP Services Media Library
D) HP Warranty Lookup
E) HP Support Center (formerly IT Resource Center)

Solutions: