Microsoft Troubleshooting Microsoft Exchange Online : MS-220

  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Oct 10, 2026
  • Q & A: 107 Questions and Answers

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About Microsoft Troubleshooting Microsoft Exchange Online : MS-220 Exam

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Briefly explain the Key Features of the Microsoft MS-220 Exam

The Microsoft MS-220 exam is designed to measure your ability to implement and troubleshoot common issues in Exchange Online. The exam tests your skills to configure Outlook on the web, configure multi-factor authentication (MFA), and troubleshoot coexistence with Skype for Business Server.

The following are the key features of this exam:

Outlook on the web You'll need to be able to configure Outlook on the web. This includes configuring mobile devices, configuring email accounts, configuring mail forwarding and vacation responses, and managing delegates. Microsoft MS-220 exam dumps will upgrade your skills to the next level.

Multi-factor authentication (MFA) You'll need to be able to configure MFA for OWA, configure MFA for Exchange ActiveSync (EAS), and configure MFA for POP3/IMAP4 clients, configure certificate requirements for MFA, and manage device registration.

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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

Briefly explain the importance of the Microsoft MS-220 Exam

The Microsoft MS-220 exam is the first step to becoming a Microsoft Certified Solutions Expert (MCSE) for Networking with a specialization in Communication.

The Microsoft MS-220 exam tests your knowledge of the following topics:

Plan and configure cloud services, including authentication options; file storage, and document collaboration services; messaging services; mobility and remote access; hybrid connectivity; and web apps. Microsoft MS-220 exam dumps are the best way to pass your exam.

Design, implement, and manage an advanced network using Windows Server 2016 technologies such as IPv4, IPv6, and DNS by using System Center 2016 Virtual Machine Manager (VMM) and Hyper-V.

Design an identity infrastructure by using Active Directory Federation Services (ADFS) 2.0 on Windows Server 2016, Azure AD Premium P1/P2, or Office 365.

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Microsoft MS-220 Exam Syllabus Topics:

SectionObjectives
Topic 1: Security & Compliance Troubleshooting- Authentication and access issues
  • 1. Conditional Access conflicts
    • 2. Modern authentication problems
      - Anti-spam and anti-malware
      • 1. False positives and filtering issues
        • 2. Spam quarantine troubleshooting
          Topic 2: Exchange Online Architecture & Connectivity- Exchange Online service components
          • 1. Mailbox services and availability
            • 2. Client connectivity and Autodiscover
              - Connectivity troubleshooting
              • 1. Mobile device connectivity
                • 2. Outlook connectivity issues
                  Topic 3: Hybrid Exchange Troubleshooting- Mail routing in hybrid environments
                  • 1. Cross-premises mail flow issues
                    • 2. Autodiscover in hybrid scenarios
                      - Hybrid configuration issues
                      • 1. Hybrid connectivity failures
                        • 2. Directory synchronization issues
                          Topic 4: Mail Flow Troubleshooting- Message tracking and delivery issues
                          • 1. Non-delivery report (NDR) troubleshooting
                            • 2. Message trace analysis
                              - Message routing
                              • 1. Transport rules and connectors
                                • 2. Inbound and outbound mail flow

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