HP Selling HP Business Service Management Solutions : HP2-N49

  • Exam Code: HP2-N49
  • Exam Name: Selling HP Business Service Management Solutions
  • Updated: Aug 30, 2026
  • Q & A: 50 Questions and Answers

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About HP Selling HP Business Service Management Solutions : HP2-N49 Exam

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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
Business Service Management Fundamentals- Business Service Management concepts
  • 1. IT service lifecycle
  • 2. Business value of BSM
  • 3. Business-driven IT management
HP Solution Positioning- Selling HP BSM solutions
  • 1. Competitive differentiation
  • 2. Return on investment messaging
  • 3. Value proposition
Sales Opportunities and Customer Engagement- Sales methodology
  • 1. Solution mapping
  • 2. Objection handling
  • 3. Opportunity identification
  • 4. Cross-selling and upselling
Solution Integration- Integration within HP software portfolio
  • 1. Automation and orchestration
  • 2. Service management integration
  • 3. Reporting and analytics
HP Business Service Management Portfolio- HP BSM solution components
  • 1. Application Performance Management
  • 2. Service health and availability
  • 3. Event and operations management
  • 4. Infrastructure monitoring
Customer Business Challenges- Identifying customer needs
  • 1. Operational challenges
  • 2. Business pain points
  • 3. Risk and compliance considerations

HP Selling HP Business Service Management Solutions Sample Questions:

Question 1

Which element of the HP BSM solution enables the HP key differentiator known as "Universal Event Correlation"?

A. transaction-based event correlation
B. run time service model
C. performance and metric-gathering service plug-ins
D. stream-based event correlation


Question 2

What is the HP approach to model-driven or model-based operations for the HP BSM solution?

A. modeling virtualized environments prior to rolling them out into production
B. a dynamic service model that maps dependencies and relationships in real time
C. modeling prioritized event calculations by their level of priority
D. an operational service desk system with automated ticket generation


Question 3

What do executive level buyers expect from salespeople when seeking a solution for their business issues?

A. that they can provide a short and detailed demonstration that clearly shows how to address the business issues
B. that they can whiteboard the specific solution that will address the specific business issues
C. that they can clearly show they understand the business issues and can clearly articulate how to resolve them
D. that they can provide customer case studies for ideas to address the business issues


Question 4

Which HP Infrastructure Management opportunity should a salesperson discuss to address a "costly penalties and fines; audit failures, broken SLAs" pain point?

A. network automation
B. compliance and regulatory requirements
C. network operations center efficiency
D. demand consolidation


Question 5

Which functional solution from HP BSM provides the capability to capture and measure metrics about users' performance and experience with a business service?

A. Infrastructure Management
B. Operations Bridge
C. Application Performance Management
D. Operations Intelligence/Analytics


Solutions:

Question 1
Answer: B
Question 2
Answer: B
Question 3
Answer: C
Question 4
Answer: B
Question 5
Answer: D

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