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HP Selling HP Printing and Computing Services : HP2-H28
- Exam Code: HP2-H28
- Exam Name: Selling HP Printing and Computing Services
- Updated: Oct 08, 2026
- Q & A: 44 Questions and Answers
About HP Selling HP Printing and Computing Services : HP2-H28 Exam
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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Services and Lifecycle Management | - Managed services and subscriptions
|
| Topic 2: Customer Needs and Industry Use Cases | - SMB and enterprise segmentation
|
| Topic 3: HP Portfolio Overview | - HP Printing Solutions
|
| Topic 4: Sales and Positioning Skills | - Solution-based selling approach
|
HP Selling HP Printing and Computing Services Sample Questions:
Question #1
Which devices are covered by K2 Graphics support service line (printing)?
- A. HP Entry level Inkjet printers
- B. HP Tablets and Slates
- C. Corporate, Enterprise and Public sector HP Laserjet printers
- D. HP Designjet printers
Correct Answer: D 🗳️
Question #2
What are the four pillars of the HP Printing and Personal Systems Attach Services portfolio?
- A. sales, pre-sales, post-sales, and customer satisfaction
- B. configuration, deployment, security, and warranty
- C. ready to use, productive, enhanced customer experience, and peace of mind
- D. configuration, deployment, usage, and care
Correct Answer: D 🗳️
Question #3
Why is HP Printing and Computing Sales specialization important for partners?
- A. Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
- B. Qualifying Partners can also generate additional profit by delivering services on behalf of HP.
- C. Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware.
- D. Partners selling HP hardware will be able to deliver their own branded services.
Correct Answer: B 🗳️
Question #4
What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?
- A. Understand the customer's business drivers and define the impact of printing and personal system downtime.
- B. Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
- C. Understand the customer's business model to define when they will need support and what type of support HP can offer
- D. Understand the customer's business drivers and establish from that the duration of services needed,
Correct Answer: C 🗳️
Question #5
What makes selling services attractive to sales representatives?
- A. Sales representatives earn additional income on sales related to contractual services.
- B. Corporate Enterprise and Public Sector customers frequently insist on purchasing services
- C. Sales representatives are entitled to personal discounts.
- D. Services contribute more to sales targets than selling hardware alone; it takes three times more hardware revenue to make the same gross profit as with services.
Correct Answer: D 🗳️
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